Terms And Conditions


1. Identification of Domain Owner www.feelvianastore.com

The domain of the page www.feelvianastore.com is owned by FeelViana Hotelaria, Lda., headquartered at Rua Brás de Abreu Soares, nº 222, 4935-159 Viana do Castelo, Portugal, unique registration number at the Commercial Registry Office of Viana do Castelo and legal collective person n° 513 348 026.

2. Terms of use

FeelViana Hotelaria, Lda., reserves the right to freely modify, at any time and without any prior notice, these General Conditions of Use and the General Conditions of Sale, in accordance with the applicable legislation. Browsing the website www.feelvianastore.com, as well as purchasing any product, presupposes acceptance of these General Conditions of Use and Sale.

3. Terms of use of www.feelvianastore.com

The User undertakes to use this website in compliance with the provisions of applicable law, abstaining from using it for activities contrary to the law, morals and good customs, or legitimate rights and interests of third parties.

4. Modification to these Conditions

FeelViana Hotelaria, Lda. reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of the website, its services and the general conditions of use. These modifications will serve to improve the website and, thus, the services offered to the User.

5. Purpose and scope of application

Using the website automatically gives you the status of User and implies the full and unreserved acceptance of all the provisions included in the Terms and Conditions, in the version in force at each time you access the website.

Non-acceptance of any of the established conditions implies that the User should not access and/or use the website. By consulting, using or downloading any content from the website, you consent to the terms and conditions established.

The User will be able to use the website, without the need for any registration. However, this may be necessary for some of its features.

6. Intellectual property

TAll content and information contained in www.feelvianastore.com are property of the company FeelViana Hotelaria, Lda. The use, reproduction, copying and dissemination, by any means, of logos, texts, images and videos on this website is subject to prior authorization, under penalty of the usurpation of copyright, provided for and punished by article 195 of Decree-Law no. 63/85, of 14 March, as amended by Decree-Law no. 100/2017, of 23 August and approving the Code of Copyright and Related Rights.

7. Product and price information

a) Product Information

FeelViana Hotelaria, Lda., takes into account a complete and detailed description of the essential characteristics of the products through technical descriptions shared by its suppliers or, in its absence, using its own research carried out by a specialized technician, for total clarity of the product information. In case of contradiction between the description and specification of the product, which occurs as a result of a computer and/or technical error, the strictest will prevail. We are strict, respecting consumers and market values.

b) Price Information

The retail prices indicated on www.feelvianastore.com are presented in euros. The products will be presented with VAT value. For the European Union Users the VAT amount will be automatically and provisionally calculated according to the country’s VAT rate from where User is accessing the website. Although, regarding the Directive of the Council of the European Union of December 5, 2017 and the consequent European Directive 2019/1995, of November 21, 2019, with regard to the VAT Regime on Intra-Community Transactions (RITI), an update to the Decree-Law No. 290/92, of December 28th, the VAT Tax must be calculated according to the country of the order’s shipping address. Thus, if the delivery country is different from the country from which the user is accessing the website, the value of the final VAT rate will be calculated during the check-out process accordingly.

The shipping service costs are paid by the User and are added to the total value of the selected products. The User is informed of these charges before confirming his order and completing the purchase process. The company FeelViana Hotelaria, Lda., reserves the right to change prices at any time, without prejudice to the application of rates and prices indicated when placing the purchase order.

In the event of a computer, manual, technical or any other error that causes a substantial change in the sale price to the public, not foreseen by the company FeelViana Hotelaria, Lda., the purchase order will be considered invalid and cancelled.

The prices and products available on www.feelvianastore.com are valid exclusively for purchase orders made through www.feelvianastore.com, and may not coincide with other physical stores.

8. Purchase process

a) Registration

To place a purchase order it is necessary to access www.feelvianastore.com and register as a User. To do so, you must fill in the electronic form following the instructions for each step. After registration, the User will be able to purchase their product.

b) Availability of products

With the exception of the items in “Pre-order”, the items found on the website www.feelvianastore.com are available for order. All orders are subject to confirmation and stock availability.

The items in “Pre-order” show the estimated delivery date in their description, however this may be extended due to factors external to the Feelviana Store.

c) Items on “Pre-order”

After making the purchase of an item in “Pre-order”, if the customer wishes to withdraw from it, a voucher with the respective value will be given to discount in any purchase in the online store (www.feelvianastore.com) or at physical store. No refunds will be made for this type of purchase through any other method.

d) Means of payment

The company FeelViana Hotelaria, Lda, offers several solutions for the User to pay for their order at www.feelvianastore.com.

The available payment methods are:

– Credit/Debit Card Visa and Mastercard;

– Through the MB Way Platform;

– Through ATM;

– Bank Transfer – You must go to an ATM (or through home banking) and insert your ATM card and respective personal code. Choose the Transfers/Interbank Transfers option in euros. Finally, define the amount (total value of the online purchase) and the NIB (see below) of the account to be credited and keep the receipt that proves the movement.

For this type of operations, we provide the following data:

IBAN: PT50000700000044593907123



Country: Portugal


e) Shipping countries and exclusions

Feelviana Store only sells products and ships to the following countries: Germany, Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden, Iceland, Liechtenstein, Norway, Switzerland, United Kingdom and Turkey.

This excludes all other countries not mentioned in this paragraph.

f) Shipping costs

Shipping costs take into account the geographical area in which the order must be delivered, as well as its weight and volume. Their value is calculated at the end of the purchase process (Checkout).

All shipments have the option of being covered by shipping insurance, please contact us by email to adopt that option.

The postage value does not include customs fees or extra fees for delivery service in historic centers.

g) Shipping methods

FeelViana Hotelaria, Lda. offers its customers two ways to receive the products purchased in our Online Store: the customer can pick up the order directly at our store or by sending it by a transport company (FEMA, GLS, DACHSER).

Note: If the order is shipped via a carrier, we recommend that our customers, upon delivery, check the packaging and if they suspect that it is not in good condition, indicate it in the Transport Guide or Delivery List – delivery subject to reservations. Since the responsibility for delivery is exclusive to the carriers, they only accept claims for damage to the goods if the original packaging is provided to them.

h) Delivery times

Estimated delivery times are indicated in the product detail.

The items in “Pre-order” show the estimated delivery date in their description, however this may be extended due to external factors to Feelviana Store.

Attention: During periods of high order volume and festive seasons, the delivery time may be affected.

9. Warranty Policy

The products are covered by the General Law on Guarantees in purchase and sale contracts between professionals and consumers – Decree-Law No. 67/2003, of April 8, which prescribes, in article 5, the general period of two years for the end consumer.

ALL USED PRODUCTS do not cover the aforementioned law, nor any other type of warranty

10. Returns

Return – The consumer has a period of 14 days, from the day he acquires physical possession of the good or the day the consumer or a third party indicated by the consumer, with the exception of the carrier, acquires physical possession of the last batch or element, to proceed with the unjustified return of your order within the legal deadline in accordance with article 10 of DL n.º 24/2014, of February 14, in the wording given by Law n.º 47/2014, of 28 of July.

Any return will be adjusted by direct exchange with items of the same value or its value will be refundable (including transport costs) through the same method of payment used at the time of purchase, or if this is not possible, by other means to be agreed with the customer. In case of exchanges of lower value, the customer will be reimbursed for the difference. In case of exchanges of higher value, a payment of the excess amount will have to be made.

Conditions for exchange:

– Exchanges of products that show signs of use, dirt or wear will not be accepted

– When sent to our facilities, they must be sent in the original packaging or box in the same condition as they were received by the customer and accompanied by all the accessories that make it up.

You can do this in two ways:

1. Go to the physical store FeelViana – Sports Center, presenting the corresponding invoice and transport guide and an identification document.

2. Shipping by carrier – In this case, shipping charges are the sole responsibility of the buyer.

Regardless of the form of return, the deadline is 14 days from receipt of the order.

Returns for transport damage – if the order was sent by any carrier, we recommend that our customers check the packaging upon delivery. If they suspect that it is not in good condition, sign the transport bill or list of deliveries. Delivery is the sole responsibility of the carrier. Note that also in these situations, they must confirm that the order has the original packaging, since without this the carriers do not accept complaints.

11. Liability

FeelViana Hotelaria, Lda., não garante a ausência de vírus ou elementos similares em documentos FeelViana Hotelaria, Lda., does not guarantee the absence of viruses or similar elements in electronic documents and files stored in its computer system and on its website, and is not responsible for any damage caused and derived from the possible presence of viruses or other similar elements.

12. Dispute Resolution

For alternative dispute resolution, the consumer must contact the CIAB – Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court) through the following means:

Av Rocha Paris, nº 103 (Edifício Vila Rosa)


Tel: 258 809 335

E-mail: [email protected]

Web: www.ciab.pt